Configure Related Task Widgets in Case Details

Robin Sch

Dear community,

we're working on restricting the portal interface for our users and need better control over related task widgets displayed in case details.

Currently, it's not possible to configure related task widgets the same way as standard task widgets. We've tried configuring them in the Designer without success, and there doesn't seem to be a portal permission to restrict related task widget behavior.

The only available documentation covers temporary/runtime manipulation, not permanent configuration.

Feature Request:

It would be very helpful to have configuration options for related task widgets — similar to what's available for standard task widgets — so administrators can control visibility, filtering, and user interactions consistently.

Does anyone have a workaround or additional insights?

Thanks in advance,

Robin

Thinh Nguyen

Robin Sch
Thank you for your question.

Currently, the Related Task widget in Case Details does not provide the same configuration capabilities as the standard Task List widget. Options such as configurable filters and columns are not available, and there is no dedicated Portal permission to control the widget's visibility independently.

Please note that row-level actions (such as Reset, Delegate, and Destroy) already respect the same Portal permissions as the standard Task List widget. Therefore, action-level permissions are already consistent. The current limitation is the lack of configurable filters, columns, and visibility for the widget itself.

We agree that configurable filters, columns, and a dedicated permission for the Related Task widget would be valuable, and we will consider this as a feature request for a future enhancement.

For the time being, if you do not want users to see the Related Task widget, the only available option is to remove the relatedTask widget entry from the corresponding Portal.CaseDetails layout configuration (Case Details JSON).