Can not stop/restart Ivy engine

nqphuc

Hi Ivy supporters,

After deploying some iar into Ivy engine, I need to restart Ivy engine. But sometimes it can not be stopped/restarted, only way that force to kill running port and enable service again, then it back to work well.
Do we have the approach to prevent this case?

There is no log if the engine can not be stopped/restarted.
Many thanks.

Alexander Suter

nqphuc which OS do you run the engine?

nqphuc

Alexander Suter the OS is Ubuntu Server 16.04 LTS

Alexander Suter

nqphuc we have recently fixed a bug to smoothly shutdown the Axon.ivy Engine for 8.0.11 and 9.2 on Linux systems (XIVY-5026). can you upgrade to 8.0.11 and try again?

nqphuc

Alexander Suter Thanks a lot for your quick answer, currently we don't have plan to upgrade to Ivy 8, we will check it later.

nkengasongatem

I am experiencing a similar problem with 10.0.28 (Weissfluh), I click to stop all engines yet the apps are still running...
Any idea how to resolve this @Alexander Suter ? thank you.

Alexander Suter

nkengasongatem Did not hear since a long time about such a problem. Do you see anything in ivy.log?

nkengasongatem

@Alexander Suter the ivy.log file has no logs...

Alexander Suter

nkengasongatem It's difficult to pinpoint the issue without more information. A thread dump might help shed some light on the problem, but ideally, someone from our team should take a closer look at the system. Feel free to contact us at support@axonivy.com.