Avoid iframe wrapping for custom process in Portal.CaseDetails

mhoffmann

I am currently trying to implement a custom document widget for the CaseDetails - this is nothing new, but in this instance, we have a document viewer which is sadly bound to the boundaries of the iframe it is displayed in:

As far as I know by reading the documentation, the iframe is mandatory and I can't do anything about it.

Since the customization of the portal is deprecated in LTS 12 for this component, I am not eager to do it this way.

Are there any plans to support embedding a process start or user dialog without having an iframe wrapping it?

Nam Mai

Hi @mhoffmann ,
We currently have no plans to implement that feature, since doing so would require overriding the CaseDetails HTML dialog—contrary to our “Configuration over Customization” strategy, which keeps the Portal loosely coupled from customer projects.

mhoffmann

Nam Mai

Alright, I can understand that - just wanted to give you a valid use case scenario where iframes are not the best solution, but I can also understand that my use case might be a rare one. Thanks for the feedback 😊